Customer Service E-commerce - German speaking

Are you a creative individual who navigates social media and the internet adeptly? Are you also customer-oriented, striving for service excellence, and proficient in not only English but also Dutch and/or German languages? If so, our vacancy in customer support e-commerce within our expanding webshop is the perfect job for you!

What do you do as Customer Support E-commerce at Gallagher Europe?

As a Customer Support Representative, you serve as the central point of contact for customers from various webshops and act as the face of these webshops. In your role, you bridge the gap between customers placing online orders and the various departments within Gallagher Europe. With your commitment to providing customers with excellent service, you directly contribute to a positive impact on the company's performance. It's a responsible position in which you navigate throughout the day between organizational tasks, administrative duties, and relationship management. Together with the webshop owners, you share responsibility for the success and growth of the webshops.

You find it enjoyable to:

✓ Handle telephone and online inquiries from webshop customers.

✓ Process and manage customer orders.

✓ Provide guidance on products within the existing range.

✓ Handle complaints, including receiving, assessing, escalating, and documenting issues.

✓ Promote and assist customers with their online orders.

✓ Gather and process relevant customer data and information in the CRM system.

We offer you:
✓ A gross monthly salary ranging from €2,500 to €3,000 depending on your experience
✓ Individual bonus scheme and an excellent pension plan
✓ 25 vacation days and of course holiday pay
✓ A minimum 32-hour yearly contract, with the possibility of extension
✓ Training and educational opportunities tailored to your needs
✓ A close-knit team that prioritizes collaboration and a positive work atmosphere.

✓ A challenging and dynamic work environment where you'll have the opportunity to further develop your skills.

Here’s How You Recognize Yourself

✓ You have completed an MBO-level education or are currently pursuing an HBO degree.

✓ Preferably, you have experience dealing with customers over the phone or via social media.

✓ You possess excellent communication skills.

✓ You show initiative and have perseverance.

✓ You can work well both independently and as part of a team.

✓ You proactively contribute ideas to the team for improving processes and services.

✓ You are fluent in German, and you also have a good command of English and/or Dutch (B2 - C1 level).

About Gallagher Europe B.V.

Discover Gallagher Europe, a leading trading company born from a unique meeting between farmers from Groningen and a manufacturer from New Zealand in 1978. With 135 employees and 6,000 dealers, we are active across Europe in grazing and animal management, driven by passion, quality, and innovation. As the exclusive partner of Gallagher Group Ltd., we strive for market leadership and brand leadership through customer focus and innovation. Respect, integrity, and teamwork are essential in our informal company culture. Our mission, "Protect what matters most," inspires product innovations and growth in Europe. As a family business, we aim to remain a relevant player and build a successful future in grazing and animal management. Join Gallagher Europe and meet our enthusiastic colleagues!

What You’ll Get at Gallagher Europe

A pleasant working atmosphere where we roll up our sleeves together, with room for personal development and growth. As colleagues, we are open with each other, and you can approach anyone for help or a chat. Plenty of room for new initiatives and ideas—we welcome innovation regardless of how long you've been with us. Learning on the job in an international organization, where we are eager to invest in your development and provide good guidance to grow together.

Take on the Challenge!

Do you see yourself in the above profile and can’t wait to take on this challenge? Then we invite you to apply via the button below and let us know why you are the perfect candidate for this position.

Are you excited but still have questions? No problem! Feel free to contact Natasja van Benthem, Customer Service Manager, at natasja.vanbenthem@gallaghereurope.com or by phone at 050-368 3132. For questions about the recruitment process, you can contact Kim Pranger at kim.pranger@gallaghereurope.com or 050-368 3151.